Yes! We use plain, unbranded packaging with no logos or labels—so no one will know what’s inside.

We offer hassle-free returns. Due to hygiene reasons, we can only accept returns if the product is unopened and unused. If your item is damaged or defective, contact us within 30 days for a replacement or refund.

Policy In-Depth

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & original packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable. 

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. 

5. The goods must be received back within 30 days from the day your customer received their order.

6. Lingerie and items of clothing must be returned unworn and still in its original packaging.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Postage Address

Buzz Buzz

PO BOX 228

Hitchin

Herts

SG4 0WW

Please print out this returns form and add to the package

Returns Form

Many of our products are waterproof or water-resistant—check the product details for specifics.

Use warm water and a mild, fragrance-free soap. Check the product details for specifics.

Email us at support@buzzbuzz.uk